Accessible PDF Discussion: A Solution for High-Volume Customer Communications

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To help them achieve complete web accessibility, organizations require a viable technology solution for automatically generating high-volume (i.e., enterprise-level) personalized customer communications in Accessible PDF format. Such a solution would give blind and visually impaired people immediate and equal access to electronic documents, which they currently do not have. This serie... Read More

Accessible PDF Discussion: Generating Desktop-Level and Enterprise PDFs

enterprisePDFproduction
To help them achieve complete web accessibility, organizations require a viable technology solution for automatically generating high-volume (i.e., enterprise-level) personalized customer communications in Accessible PDF format. Such a solution would give blind and visually impaired people immediate and equal access to electronic documents, which they currently do not have. This serie... Read More

How Today’s Engineers Embrace a Virtualized Digital-First World

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In today's digital-first world, companies face a continuous challenge to ensure that mission-critical business information can be accessed anytime, anyplace or anywhere. In order to access digital information, IT infrastructures must cater for a variety of computing platforms with varying levels of performance, mobility and graphics capabilities. In an earlier blog article I discu... Read More

Accessible PDF Discussion: Best Practices

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Web accessibility is a blanket term covering every file format and content type on the internet, including PDF documents. Millions of Americans now receive web-delivered PDF versions of bank statements, government notices, utility and telecom bills, and other communications in lieu of mailed hardcopies. Until recently, none of these high-volume PDF documents have been accessible, so blin... Read More

Why You Need to Classify Your Customers

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When you are trying to understand the behavior of your customers, initially you look at their history of interactions with your company, their attributes, their metrics, their scores, the marketing response ratio. There are a lot of sources and data that you can use to increase your knowledge and use it to make things better and increase your sales and invest your marketing budget... Read More

Xploration 2015: The Customer Communications Conference

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Xploration 2015, tagged as the Customer Communications Conference, was held in mid-April in Orlando Florida.  Approximately 400 delegates and over 30 vendors converged for the conference (hosted by Xplor International) and were treated to an educational and networking event that featured the latest trends in customer communications applications and technology. This was the Actuate Co... Read More

Accessible PDF Discussion:  Web Content Accessibility Drivers

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Under pressure from advocacy groups and individuals, organizations such as government agencies, retailers, utilities, telcos, banks, credit card companies, non-profits, and institutions of higher education are now focusing on web and web content accessibility. This series of blog posts explains why demand is increasing for customer communication documents in Accessible PDF format, des... Read More

EDI and B2B Insights – What Kinds of Analytics Do I Need?

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In my last blog, Why Your EDI and B2B Processes Need Analytics, I provided examples of the kind of B2B analysis questions that you need to have answers for  in order to improve    competitiveness in your business. I have found three pre-requisites that will create value from your B2B data via analytics: A foundation of good-quality B2B data for analysis. If you are alread... Read More

CSUN 2015: A New Market Impression on Digital Accessibility

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While this blog post comes a few weeks after the CSUN 2015 conference, I have had many opportunities through multiple customer engagements in the past month to reflect on and re-affirm some of the insights from the event. My key takeaway from this year’s event was that the overall awareness and understanding of the Accessibility landscape is finally evolving and maturing to a level tha... Read More

ECM Migrations: Tools and Team are Important for Success

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In our previous post on ECM Migrations, we discussed the key components of the process or methodology that will take the migration project from start to successful completion. In reality, successful migrations are facilitated by sophisticated tools and an expert team with many years of experience. Let's look closer at them. The Tools Your ECM Migration Toolset needs to be able ... Read More