Putting the “I” in E-Presentment: What’s in it for Customers

What's in it for customers?
For all that’s been written (here and elsewhere) about the value of e-presentment and online customer engagement, the fact remains that not all customers are yet taking advantage of the efficiencies and conveniences these options have to offer. This is bad news, of course, for organizations that regularly send their customers the likes of billing statements and explanations of benef... Read More

What Should You Do with Your Legacy Archiving System?

Guest post by Richard Medina. First published on RichardMedinaDoculabs.com.   This post provides a simple procedure for helping you decide what to do with your big legacy archiving systems – if you have big legacy archiving systems. By archiving system I mean a big COLD system, enterprise report management system, IDARS, mainframe output management system, and even big ... Read More

Seven Typical Stumbling Blocks to Written Correspondence with Customers

Contrary to speculations made some time ago, burgeoning digitalization has actually bolstered the role of written customer correspondence, rather than diminished it. Nevertheless, the conventional letter is increasingly being replaced by digital messages. The outcome is that sales and marketing units face even more communication pitfalls, which could jeopardize their customer relationshi... Read More

The 6 Most Important Requirements for Enterprise Document Archiving

Guest post by Richard Medina. First published on RichardMedinaDoculabs.com. In What Should You Do with Your Legacy Archiving System?, I offered a simple procedure for helping you decide what to do with your archiving systems. And in Selecting an Enterprise Archive Solution, I provided a quick overview of the three general solution options you have for archiving. In this post I... Read More

Q&A at CSUN 2014: Learning More About the Actuate Document Accessibility Appliance

Reduce risk, save money, save time
In March, I had the pleasure of attending the Annual International Technology & Persons with Disabilities Conference, hosted by California State University, Northridge (CSUN). The high-profile annual conference, now approaching its 30th year, showcases technologies designed for people with disabilities, with attendees coming from all over. Many of those attendees represent organizati... Read More

Getting Personal One Key to Effective Communications

Last time, we discussed the how important it is to use customer history to shape communications planning. This time, we go a step further and explore the technique of personalization, which looks at behaviors beyond just buying history and, properly done, can cement your customer relationships. The first thing to know is that personalization cuts two ways: first, it permits us to send... Read More

Positive Changes – Why Not Make Millions of PDFs Accessible?

Greeting Sun
In 1997, one of the most recognized figure skaters in the world, Scott Hamilton, said “The only disability in life is a bad attitude.” He was being positive and, without a doubt, honest about his own attitude towards life’s most difficult challenges. 17 years later, in her Ted Talk Stella Young quoted Scott Hamilton and, also very honestly, added a down-to-earth caveat to his inspi... Read More

Five Hypotheses About Customer Communications Management

It should be mandatory for companies to enable customers to select their preferred channels of communication. In recent years, we have seen a clear trend of consumers preferring digital dialogues; this shift has been triggered by social media channels and mobile technologies. With the current trend, one finds a rising demand for quick response possibilities via customers’ preferred ... Read More

Industry Perspective: Making PDF Documents Accessible – Part 2

Accessible Documents
Turn up the Volume: Create Accessible High-Volume PDF Documents First published on Output Links. Read Part 1: Making Documents Accessible. Accessibility for Information and Communications Technology (ICT) is a rather new subject, with a lot of difficulties involved. There are still questions and challenges that arise for those working in the field, and very few resourc... Read More

Into the Future: Replies from an Actuate Content Services Repository Survey

Road to the future
Actuate recently surveyed several customers and other large organizations using various repositories, asking them about their Repository needs. During that survey, we asked 3 separate questions: Are there any problems or deficiencies with your existing repositories? What features are your business users requesting and what regulations do you have to adhere to? What is your visio... Read More