Introducing Digital-First Fridays

Building Blocks for Digital Transformation
Today, I’m happy to kick-off our “Digital-First Fridays,” a new blog series that describes a Digital-First World, provides strategies for transformation, and shares best practices using real-life examples. The series is based on our recent book, Digital: Disrupt or Die, authored by myself and OpenText Chairman, Tom Jenkins. In every sector, digital technologies are changing ... Read More

How B2B Automation Helps to Develop Greener Supply Chains

Developing a greener and more sustainable supply chain has been on the agenda of CEOs for many years and in fact just looking back through my archive of blogs that I have written over the years, the first green related blog that I wrote was in 2007. This was at a time when companies were being made to think more carefully about how they design their supply chains to help reduce carbon em... Read More

Accessibility in Telecommunications: Thriving in a Customer-Centric World

The Federal Communications Commission (FCC) rules under Section 255 of the Communications Act require telecommunications equipment manufacturers and service providers to make their products and services accessible to people with disabilities, if such access is readily achievable. While this regulation has been around since 1996, Telco companies and device manufacturers are now starting t... Read More

Expanding the Banking Universe with a Mobile-Only Play

smartphone banking
Mobile phones continue to help break new ground in the world of Banking.  A very interesting example is called Atom Bank, which is in the United Kingdom today, or is it everywhere? Atom Bank was recently awarded a banking license and plans to commence their operations later this year.  They have already raised around 25 million pounds (about $39 million). So why is this so inter... Read More

Enterprise Mobility: Are You an Enabler?

Seventy-three percent of the world’s population uses mobile phones, more than 5.2 billion people around the globe. The majority of millennials say that their smartphone never leaves their side, 24x7. This is just the tip of a mobility movement that promises to intensify in the future. How is this consumer behavior impacting enterprise mobility? Range of Mobility Responses For ... Read More

Achieving Equal Access in Health Care Information

As per a report published by the Equal Rights Center in 2011, blind and visually impaired individuals routinely face barriers in receiving information regarding their health care including documents such as test results, prescriptions, etc., benefits information such as Explanation of Benefits, eligibility and termination information and e-delivered communications such as billing stateme... Read More

How Small Data Transforms Business Today

Everyone talks about the importance of Big Data and how harnessing the power of information from a plethora of sources can be a real game changer. However, it's often the more defined data sets that can help transform a business into a competitive powerhouse. This is considered small data, not Big Data. For example, Big Data projects typically cover a broad array of information ge... Read More

8 Top Considerations for a Successful Cloud Partnership

big clouds
As your organization embarks on creating a cloud strategy, there are many things to consider.    What are the top benefits you are looking to achieve by moving workloads into the cloud?  What areas of your business are you willing to consider as cloud or hybrid cloud implementations?  Most of all, as you move into the cloud you are faced with extending your infrastructure and ... Read More

Upcoming Accessibility Deadlines for Federal Student Loan Statement Servicers

Section 508 and WCAG compliance has been an important mandate for the U.S. Federal Government, and the Department of Education is one of the government agencies actively working towards meeting these requirements for visually impaired students receiving federal loans. The Department of Education has now issued time frames and deadlines for WCAG compliance to student loan servicers that g... Read More

Too Much Customer Churn? Don’t Panic, Use Analytics

revolving door
Customer turnover, or churn, is a fact of life for many businesses. But predicting customer behavior can help mitigate losses due to churn, and may even help turn customer loyalty around. It's an eye-opening experience when a business we consult with sees how this process works. And even if they discover a huge churn problem using analytics, the main message is this: Don't panic. ... Read More