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ccm

Finding the needle in your CCM haystack

Modern enterprise communications create a lot of content. Unfortunately, it’s very common for that volume to breed redundant templates and wasted effort. Staff decide they…

August 31, 2021 4 minutes read
Aspire: OpenText an Overall Leader in the CCM market

Aspire: OpenText an Overall Leader in the CCM market

For the fourth year in a row, independent consulting firm Aspire has ranked OpenText as an Overall Leader in the 2021 Customer Communications Management Aspire…

August 4, 2021 1 minute read
What is content and document rationalization?

What is content and document rationalization?

Google Dictionary defines rationalization as “the action of making a company, process or industry more efficient.” At home, rationalization might mean organizing your garage or…

June 24, 2021 4 minutes read
Announcing OpenText Experience Cloud CE 21.2

Announcing OpenText Experience Cloud CE 21.2

Customers are demanding efficiency, immediacy, transparency, and universal engagement across channels. They’re putting major pressure on organizations to deliver more and more modern experiences, with…

April 14, 2021 5 minutes read
Evolving customer communications

Evolving customer communications

Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re also an effective way to drive your audience away.   Your audience is being…

January 8, 2021 4 minutes read
What is CCM (Customer Communication Management)?

What is CCM (Customer Communication Management)?

Organizations need to have seamless and constant communication with their customers while also gaining insights into their needs. This helps in enhancing the customer experience,…

October 1, 2020 4 minutes read
Simplifying customer outreach leads to big savings

Simplifying customer outreach leads to big savings

Maintaining open lines of communication with your customers and partners is essential, but with all the different methods in use today, doing so can get…

September 18, 2020 2 minutes read
Achieving a successful CCM implementation and adoption

Achieving a successful CCM implementation and adoption

When a customer chooses to invest in any kind of Customer Communications Management (CCM) platform, there are two things that have a direct impact on…

March 26, 2020 3 minutes read
Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server

Partena Professional increases productivity and efficiency with OpenText Exstream and Output Server

Partena Professional is a service provider that provides support for administrative processes and human resources policies. This large Belgian group serves more than 200,000 companies…

February 19, 2019 2 minutes read
Five reasons to choose OpenText Exstream for Salesforce

Five reasons to choose OpenText Exstream for Salesforce

OpenText Exstream™ has consistently been recognized by analysts as a leader in the Customer Communications Management (CCM) space for over 10 years. Indeed, OpenText™ was…

December 13, 2018 3 minutes read
If I receive one more irrelevant voucher…

If I receive one more irrelevant voucher…

It seems that every week companies are trying to secure my loyalty with great discounts and vouchers. They would be great if they reflected my…

December 6, 2018 6 minutes read
Experience Suite Release—Adaptive, Omni-Channel Experiences

Experience Suite Release—Adaptive, Omni-Channel Experiences

Digital technologies have ushered in the “age of the customer.” With increasing access to information about products and services, today’s consumers are empowered to shop…

April 10, 2014 3 minutes read

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