Multi-Channel Demands: “Your Data, in Their Hands”

DM Magazine is a widely recognized bi-monthly publication circulated in the United Kingdom that focuses on Document Management and related subject matters, as well as the technologies around them. Recently, Actuate’s own Jeff Mills, VP International for Actuate Content Services Group, was featured. His article, “Your Data, in Their Hands,” focused on multi-channel delivery in today’s big data world. Your Data in their Hands

“Today there is more information than ever for companies to distil and keep track of,” Mills writes in the article. “Not only that, but customers increasingly want to interact with information – and to be able to access it at any time, wherever they happen to be.” In today’s age of big data, though, that’s more difficult than ever.

So how do companies do it? Here are the main points Mills made:

  • Traditional electronic document repositories and output solutions weren’t created to manage big data. They don’t have the depth of design necessary to keep up with demands for its seamless storage and presentment, while also adhering to regulatory requirements. More cohesive systems are required to satisfy modern customers’ demands.
  • The typical file-based storage system used in repositories wastes space storing files individually, and has a limit on the number of files that can be stored. Adding storage capacity can also be complicated and expensive. A more future-proof and efficient system is needed to store transactional information and supporting resources separately, requiring less space.
  • Every customer is different, and they want to interact with their information in unique ways, whether that be with their mobile devices, online, or through assistive technologies for those with special needs. To offer this, organizations need to consider multi-channel requirements when they create the information layout, in order to harness different technologies for different outputs.
  • When document creation is tied to document storage, a more efficient system is formed, allowing for seamless document creation, storage and delivery. “The chain of custody from the document to its source data is clearer, and there’s no need to glue disparate pieces together, which can lead to messy results,” Mills writes.
  • A single end-to-end solution helps ensure content integrity and makes it easier to search and find content quickly. Meanwhile, adding indexes can further enhance searching capabilities.

Read the entire article: DM Strategy: Multi-Channel Delivery.

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